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Showing posts with label parents. Show all posts
Showing posts with label parents. Show all posts

Tuesday, May 31, 2011

SesameStreet.org Parent Qualitative Research, May 2011

Online Parenting Styles

General
+ Parents' level of involvement during online play tends to follow a normal distribution with the majority displaying some interest and engagement in their child's online activities.

+ About 1/4 are uninvolved (either busy, older child, or trust that site), about 1/4 are engaged 100% of time. This is a big 'do together; many of Dads do this. 

ss.org
+ Parents didn't easily find My Street or Playlists as they were too focused on finding one particular asset.

+ Didn't want social media tie ins with kids content, but did with the parents content.


+ 15-30 minutes is usually the cap for parents allowing their kids online so this is important for programming

Online Activities for preschoolers - general across kids sites

+ kids spend time playing games
+ watching videos listening to music
+ lookiing at pictures
+ drawing
 Kids Control Computer Time

+ Parents usually do not preview. In general parents do not spend time seeking out online experiences for their kids
+ They only navigate to kids websites when their child is sitting next to them and asking for online experiences
+ If a child's teacher recommends, parents trust this.
+ Sometimes the parent will take a quick look at the site, but once they see it's ok they don't generally dig deeper. They use a LOT of visual cues - characters, navigation etc.  
+ Parents thought there should be a 50 50 balance between learning and enterntaining.
parents of 2 year olds are more likely to browse and select any activity that looks fun and educationsal, they are les concerned with their child learning specific concepts.
older kids - more targetedf searching. they look for onlienexperiences that reinforce conceps and topics that tehir children are learning in school.

What parents say about ss.org
Pros
Safe
Educational
Minimal Advertising
Characters from one show
Good search results
Simple clean design
Cons
Characters from one show (less variety)
Kids start to outgrow characters between ages 4-5



In ss.org


+ Overwhelmingly parents start with the games section but then there are a few parents that start with videos. 
+ Next up they clicked on subject, theme or character. 
+ consider adding a filter that enables parents to select multiple characters and/or using the playlist filter for the overall site.
+ parents liked the idea of an age slider that would help them identify age appropriate online experiences for their child. 


Playlist and My Street
+ Were kind of hidden - people ignored them. 
+ after they were instructed to see them, parents enjoyed and saw the value in them. 
+ parents weren't really noticing or grasping the my street icons throughout site.
+ icons should all be consistent
+ some parents didn't want to use My Street as the site is already intuitive and easy to use


Parent Tips
+ Parents didn't notice them but liked them once they were pointed out.
+ Parents really liked some of the random facts - fun for the parents, especially for the high engagement parents as it gives them something funny. However should be contextually relevant.
+ Also a good place to promote Playlists and My Street


Social Media
+ Not interested in social media buttons, or links to purchase additional products. But interested in sharing parent targeted content. 
+ They woujld not share or like kid content 
+ Parents go to ss.org for FREE content. If they want to watch a sesame clip they can't find on website they go to youtube


Parents global nav
+ Parents are not taking time to look at the parents section. As they were there for their kids.
+ suggest put in parents throw in parent tips


Summary and Recommendations
+ Parents are  not taking advantage of the Sesame Playlists and My Street tabs. 
+ Focus on site and social media promotion on getting parents to recognize the value of these sections. 













Wednesday, April 27, 2011

PBS Kids Summit: PBS Parents Update

2010
• 5.5 million unique visitors to the site
• mostly but al moms
• 70% between 25 and 44 years old
• 70% had a college degree or higher
• majority of children are preschool age
• 82% are likely or very likely to return to the site


Top-level objectives

AUDIENCE – grow the size and loyalty of the Parents user base

TECHNOLOGY – evolve PBS parents into an anytime / anywhere (just in time) digital service

CONTENT– make our content fun and engaging

ENABLE producer and stations to engage the parent audience and fulfill business goals.

A New Web Series
“The Parent Show” – concept is that the host (angela santomero) goes out to the street and talks to people about parenting issues. All content is shortform 2-3 minutes.

Outreach Efforts (Tracey Wynne)
Blogs, Facebook and Twitter.

Want to be considered ‘a friend in the trenches’ with parents. Don’t want to tell parents what to do but want to talk to them as a friend.


BLOGS – The Parents Show Blog, Expert Q&A, Kitchen Explorers

The Parents Show
For shows, there are opportunities for related links in terms of the show AND blogs.

Expert Q&A
The Q&A has been around for several years, updated twice a month. Shows can use this platform to have conversations with your audience.

Kitchen Explorers
Launched Sept 2010 – there’s a lot of conversation about feeding kids. PBS Parents want to be part of that conversation. Encourages kids and parents to get active in the kitchen, at the same time learn aspects of science, math, healthy eating. There’s a lot of education in the kitchen! Exploring possibilities for discovery.
For shows, there is a spotlight area where they are able to promote PBS Kids content. Food related promos. If there are related games, activities related to food, this is the place they promote it. The blog posts also have related links to kids content.

Social Networks
Facebook as 15,000 fans
Twitter has 122,000 followers, 1,600 lists. It has a strategic content mix and helps to foster conversation.


SITE REFRESH (Mary Hope Garcia)

- used a system called Crazy Egg to see what actual pages users are clicking on and helped inform site restructure.
- Added a fun and games section that compiles the best of all sites’ game content.
- Highlights popular content based on Google analytics and surveys conducted. Eg. Child development tracker and activity search.
- Also began to feature video of interest from across PBS and various stations.

A new voice, a new look and feel
- new voice more friendly, witty, less academic
- less illustrations, more eye catching photography
- provide a permanent solution to provide a way for producers to port content.


BENTO
- is their new CMS, Jengo based.
- A goal is to create better user experience.
- Using consistent UI across all brands.
- Make it easier to navigate through dropdowns
- Provide social tools to start communicating with your audience. Polls, commenting tools and blogs will be available to producers.
- Bento will capitalize on an ongoing effort with PBS Kids to build efficiencies.
- Producers will provide the assets, PBS Kids will build the pages, then producers can update the content whenever they want.
- Sites will continue to showcase uniqueness of each brand, highlighting imagery and color palette.
- Taking away heavy lifting of site development, want producers to create great content




Future of the PBS Parents Site

Increase user engagement
- age and stage: facilitate content exploration by age and stage
- activity search – make it easy to browse activities
- customization deliver content based on user’s profile

Build efficiencies in site development
- further develop Bento
- capitalize on the in-house expertise
- easy to update no html necessary

Stengthen brand
- grow and improve content offerings
- reach audience in other platforms, mobile, new newsletters
- engage audiences with social tools.